What currency can I use to pay for my subscription?
You can pay in Sterling on this site or in US Dollars
What payment methods can I use?
On this website you can pay using direct debit (UK only) or credit/debit card. We can also accept cash/cheque, a standing order or set up an invoiced or continuous credit card payment through customer services.
When will money be taken out of my account?
If you pay by direct debit, then money will be taken out of your account according to the term agreed. The first direct debit payment will be indicated in your subscription acknowledgement letter, which will typically take up to 10 days to be delivered from the date you placed your order. Trial offer payments are taken from your account typically within 2 to 3 days of order confirmation. If you would like to know the exact dates that money is due to be taken from your account, then please do not hesitate to contact our customer service team.
How do I cancel my subscription?
To cancel your subscription please call our customer services team. Should you wish to cancel your subscription it will be cancelled on expiry of the current term which will not be refundable other than in exceptional circumstances. Standard (ie non-trial) Direct Debit subscription rates are fixed for one year, after which they are subject to change. We will inform you of any changes to your payment amounts.
Please note that if your subscription includes an introductory gift, the gift will not be despatched until payment has successfully been processed.
When will I receive my first issue?
Your first issue can take up to 6 weeks to arrive after the initial order (depending on how close the date of order is to the next issue's mailing date), although it is often sooner than this. Subsequent issue delivery times vary depending on your location and the magazine you have subscribed to. For UK subscribers we strive to deliver all monthly magazines on or before the publication date and weekly magazines on the publication date.
Overseas subscribers will receive their copies dependent on shipping method and location - please contact customer services for details specific to your subscription.
For the following queries please contact our Customer Services Team
- Missing or damaged issue
- Missing or damaged subscription gift
- Change of name or address details
- Change of bank details/credit or debit card etc
- Update/amendment of contact and marketing preferences
- Cancellation or transfer of subscription
- Renewal of subscription or conversion to a different payment method
How can I change my subscription account details/ access subscriber-exclusive offers?
Simply log-in to My Account, using your email address and created password.
If you experience any difficulties logging on or using that area of the site, please contact customer services on 0345 120 2004 from the UK or +44 (0) 1604 828743 from overseas.
How do I renew my subscription?
Direct Debit and continuous credit card are regular, continuous payment methods and subscriptions set up on these methods will renew automatically unless cancelled. These continuous payment prices are valid for one year, after which they are subject to increase. We will write to inform you of any increase in your subscription price. Single term payment methods (cash, credit card, debit card, cheque) require action from you in order to renew for a further term. We will send you reminder emails and/or letters throughout the course of your subscription, detailing the offers available to you for renewing. Please follow the instructions on the letters to complete the renewal process. If your subscription has already lapsed, and you would like to start receiving your magazine again, please contact our customer service team for the latest offers and discounts.
Is my payment secure?
This website uses a Thawte security certificate for all online payments. This ensures that information is kept private while in transit between our web server and your web browser.
Email is not a secure media, so please do not include your bank or payment card details in emails to us.
Your personal information is being processed by Autosport Media UK Limited For a full list of our brands and business divisions please visit our web site. Autosport Media UK Limited respects your privacy and is committed to protecting your personal information. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of your personal information. This Privacy Notice relates to our use of any personal information you provide to us through the Autosport Media UK Limited network of websites and/or other services provided by Autosport Media UK Limited.
In order to provide you with the full range of services, we may request and/or record information about you. This privacy notice explains the following:
- the type of information we collect;
- how the information is used;
- when we may contact you;
- whether we will disclose your details to anyone else;
Many Autosport Media UK Limited websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy notices and we encourage you to review them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
What type of personal information is collected?
When you sign up to participate in or receive a service from any Autosport Media UK Limited website, such as a newsletter, competition, forum we will ask for limited personal information. We will also collect personal information from you when you subscribe to one of our magazines and when you communicate with us over the telephone or via written correspondence. This can include information such as your name, postal address, telephone or mobile number, fax number, email address, gender or date of birth. Different Autosport Media UK Limited websites may ask for different pieces of personal information. By entering your details in the fields requested, you enable Autosport Media UK Limited and its service providers to provide you with the services you select.
How will the information be used?
Autosport Media UK Limited will use your personal information for a number of non-marketing purposes including the following:
- we may contact you for service related reasons that you have subscribed to, signed up for, or participate in (e.g. to make you aware of any delays in your subscription arriving on time, reminding you of a password or username, or about a comment you have made on a website.);
- to invite you to share your opinions and comments through a research study about the level of service you receive from us;
- to track traffic flows and to make our websites easier for you to use;
- to fulfil subscription orders;
- to provide a user online community;
- planning and managing our business activities by understanding aggregated analysis on behaviour and habits;
We may disclose your personal information to any member of our group which includes our subsidiaries as defined in section 1159 of the Companies Act 2006
Will I be contacted for marketing purposes?
Yes. Autosport Media UK Limited may use the information you have provided to promote the products and services of Autosport Media UK Limited or others.
However, be assured that we understand the irritations of unsolicited communications and are fully committed to ensuring the rights and obligations set out in the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003 are respected.
If you don't want it, you won't get it. Any marketing communication you receive will always include a clear, simple option to refuse, or 'opt-out' of such future communications. You may also opt-out at ANY time by contacting us (see below).
The Telephone Preference Service (TPS) and the Mailing Preference Service (MPS) offer consumers important statutory and non-statutory protection against unsolicited marketing contact. If you are registered on either service, Autosport Media UK Limited will assume that your subsequent submission of personal data via a Autosport Media UK Limited website or data capture form indicates, for the time being, your consent to receive marketing by us. You may opt-out at ANY time by contacting us (see below).
Will Autosport Media UK Limited share my information with anyone else?
Autosport Media UK Limited may disclose your personal data where it believes it is compelled to do so by law; in particular for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty.
Occasionally, we may share your contact information with carefully selected third party companies whose products and services we feel may be of interest to you. We will keep these offers relevant to your interests. It's easy to unsubscribe from any email or mobile messages you no longer want. (see below).
We use a number of third party organisations to help provide a professional service to our customers (i.e. fulfilment bureaus, call centres, and website designers). These organizations act as data processors and are strictly controlled in how they may/may not use your personal data. We remain responsible for the protection of your data.
Please note that some of our partners may be located outside the European Economic Area (EEA). Countries outside the EEA may not be required to protect personal information as stringently as countries inside.
Can I find out what personal information Autosport Media UK Limited holds on me?
Under the Data Protection Act 1998 you have the right to request a copy of the personal information that Autosport Media UK Limited holds about you. There will be an administration fee of £10 associated with this request and will require two pieces of identification to prove your identity. Please make a written application to the Data Protection Officer, Autosport Media UK Limited, 1 Eton Street, Richmond, TW9 1EF.
If any of the personal information that we hold about you is incorrect, you can click on the contact us link on each website. If the incorrect information relates to your magazine subscription, then you can contact the customers services team on 0344 543 8035 who will update your details as soon as practically possible.
Cookies and your privacy
In order to enable us to provide you with a personalised browsing experience, this website uses 'cookie' information collection technology. "Cookies" are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer's hard drive, and they can be used for a wide range of purposes, such as identifying your computer's previous visits to a website, and to ascertain the most popular features of a website.
If you wish to know more about cookies and how companies like Autosport Media UK Limited use them, please visit www.youronlinechoices.com or www.allaboutcookies.org. Information on this website will assist you in exercising your privacy rights providing guidance on how to opt-out of future access or continued storage of information via cookies.
If you have any further questions or comments concerning your privacy, please contact;
Data Protection Officer
Autosport Media UK Limited
The Power House
Linkfield Road, Isleworth
If you don't want to receive any more direct marketing messages then please visit www.autosport.com/privacy-policy